Privacy Policy
Last Updated: September 2026
Material Hub UK respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal data when you visit our website or purchase products from us.
Who We Are
This website is operated by Material Hub UK.
For privacy-related questions, you can contact us at:
Email: info@materialhub.uk
Website: Material Hub UK
For the purposes of applicable UK data protection legislation, the relevant business operating the website will generally act as the data controller for personal information collected through the website.
Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment and transaction information
- Account information
- Information submitted through contact or enquiry forms
- Communications between you and our team
- Website usage information
- Device and browser information
- IP address
- Cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery of products
- Process payments
- Manage customer accounts
- Respond to enquiries
- Provide customer support
- Communicate with you about your orders
- Handle returns, refunds and complaints
- Improve our website, products and services
- Prevent fraud and protect website security
Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third-party provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and security practices.
Material Hub UK does not intend to store complete payment card details on its own systems unless this is specifically required and lawfully permitted.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your experience.
Some cookies may be provided by third-party services used on our website.
You can manage or disable cookies through your browser settings and, where applicable, through the cookie controls provided on our website.
Disabling certain cookies may affect some website functionality.
Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment providers
- Delivery and courier companies
- Website hosting providers
- IT and technical service providers
- Website analytics providers
- Customer support providers
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
- It is necessary to perform a contract with you
- We need to comply with a legal obligation
- We have a legitimate business interest
- You have provided consent
- Another lawful basis under applicable data protection legislation applies
Where we rely on consent, you may generally withdraw that consent at any time.
Marketing Communications
If you have agreed to receive marketing communications, we may contact you about products, services, offers or other information that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, accounting or regulatory requirements.
The exact retention period may vary depending on the type of information and the reason it is being retained.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data-processing practices.
Any updated version will be published on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Material Hub UK
Email: info@materialhub.uk
