Terms & Conditions
Last Updated: September 2026
These Terms & Conditions govern your use of the Material Hub UK website and your purchase of products through our online store.
By using this website or placing an order, you agree to comply with these Terms & Conditions.
Please read them carefully before using the website or purchasing any products.
About Material Hub UK
Material Hub UK provides building materials and construction supplies through its online store.
Our product range may include materials such as OSB boards, plywood sheets, plasterboard, PIR insulation, Rockwool, Glasswool and other building products.
Using Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Copy, reproduce or misuse website content without permission
- Introduce malicious software or harmful code
- Use the website in a way that could damage our business or other users
We reserve the right to restrict or suspend access to the website where reasonably necessary.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on the website are accurate.
However, product colours, packaging, dimensions, specifications or appearance may vary slightly from images shown online.
Product information should always be checked against the manufacturer's current specifications where technical requirements are important.
If you require assistance selecting a product, please contact our team before placing your order.
Prices
All prices displayed on the website are subject to change without notice.
Where applicable, VAT and delivery charges will be shown during the ordering or checkout process.
We make reasonable efforts to ensure that prices are displayed correctly. If an obvious pricing error occurs, we reserve the right to contact you before processing the order.
Orders
When you place an order through the website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted if we subsequently identify an issue such as:
- A pricing error
- Product availability problems
- An incorrect product listing
- Delivery restrictions
- Payment problems
- Technical or administrative errors
Product Availability
Although we aim to maintain accurate stock information, products may occasionally become unavailable.
If an ordered product is unavailable, we may contact you to discuss an alternative product, revised delivery arrangements or a refund, as appropriate.
Payment
Payment must be completed using the payment methods available at checkout unless another arrangement has been agreed with us.
You confirm that you are authorised to use the payment method provided.
Orders may be subject to verification before processing.
Delivery
We aim to provide reliable delivery across the UK.
Delivery dates and times provided on the website or during the ordering process are estimates unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including traffic, severe weather, supplier delays, vehicle issues, access restrictions or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information and ensuring that reasonable access is available for delivery.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Delivery Access
Some building materials can be large, heavy or difficult to handle.
Before placing an order, you should ensure that the delivery location is suitable for receiving the products.
If there are restrictions such as narrow roads, restricted access, height limitations, parking restrictions, site limitations or other circumstances that may affect delivery, you should inform us before placing the order.
Additional delivery arrangements or charges may apply where permitted and agreed.
Inspection on Delivery
Customers should inspect products as soon as reasonably possible after delivery.
If products are damaged, incorrect or missing, please contact us promptly with your order details and supporting information such as photographs where appropriate.
This does not affect your statutory consumer rights.
Returns and Refunds
Returns and refunds are governed by our Refund Policy and applicable UK consumer law.
Nothing in these Terms & Conditions is intended to remove or restrict rights that cannot legally be excluded.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Material Hub UK
Email: info@materialhub.uk
